Support & Frequently Asked Questions

The Frequently Asked Questions - FAQ's and Support Page is your ultimate guide to navigating our event organization platform. From setting up your event to managing guest lists and everything in between, our answered questions help you through every step of the way.

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In-App Chat Support

Ticketing Made Easy

CU simplifies the ticketing process by offering a streamlined, user-friendly interface for both hosts and attendees.

Interactive Events

Our unique connecting feature lets attendees effortlessly network and engage through games and shared interests, all within the app.

Hosting Events

From setting ticket prices to choosing event supplies, CU gives hosts complete control over every aspect of their event.

Integrated Marketplace

CU offers an in-app marketplace where hosts can easily purchase all the essentials for their event, from food and drinks to locations and music.

FAQ's

1. How do I sign up for CU and what do I need?: Signing up for CU is simple. All you need is a valid email address or you can sign up using your social media accounts. Follow the prompts to create your profile and you're good to go!
2. How can I find events that interest me?: Once you're logged in, use the search and filter options to find events that match your interests. You can also browse through categories and trending events on the homepage.
3. What is the "Connection Function" and how does it work?: The Connection Function is a unique feature that allows you to interact with other event attendees without exchanging personal data like phone numbers. Based on shared interests, the function suggests people you might want to meet. To make connections even more effortless, the app includes interactive games that help you get to know new people in a fun and engaging way.
4. How can I become a host on CU?: Becoming a host is easy but secure. Log in to your CU account, go to the "Become a Host" section, and fill out the required information. For verification purposes, you'll need to provide an official document like a passport and personal banking data for payouts.
5. How do I create and manage my event?: In your Host Dashboard, you'll find the option to "Create a New Event." Follow the step-by-step guide to set up your event, including date, location, and ticket pricing. You can manage all your events from this dashboard.
6. What features does CU offer for hosts?: CU offers a range of features like free ticketing software, an integrated marketplace for event essentials, and tools for promoting your event. Plus, the Connection Function enhances attendee experience, making your event more appealing.
7. How much can I earn?: You have complete control over ticket pricing and the number of tickets you want to sell. By setting these parameters, you define your own earnings. CU takes a small fee from ticket sales, which decreases as your event rating improves, ranging from 5% to 25%.
8. What can I find in the CU marketplace for my event?: The CU marketplace is your one-stop-shop for all event essentials. It offers a range of products and services such as catering options, drink packages, DJ bookings, location rentals, and pre-set music playlists. This comprehensive selection ensures you have everything you need to host a successful event.
9. How does the event rating affect my earnings?: Event ratings influence the percentage CU takes from ticket sales. Higher-rated events lead to lower fees, ranging from 5% to 25% based on the star rating your event receives.
10. Where can I find information about partnering with CU?: For all inquiries related to partnerships, please visit our dedicated Partners section on the website. There you'll find detailed information on how you can collaborate with CU to make your events even more successful.